When the target attempts to cancel the subscription this way, the scam could take several forms.įirst, scammers try to convince their targets to grant them remote access to their laptops or computers. The scam begins when someone calls the given number to seemingly avoid being charged for something they don't want. In rare instances, they may further inform their targets that the subscription has already been renewed, and that their account has been debited.Īfter making victims panic, scammers instruct them to contact their billing department by calling the number provided to cancel the subscription or get a refund for the amount deducted (which hadn't actually been charged anyway). Using an official logo and professional-looking design, cybercriminals make the email appear authentic.īesides that, scammers also include a fake invoice and mention a NortonLifeLock subscription that will be renewed within 24 hours.
The scammers add a fake custom ID, invoice number, and renewal date to make the email appear genuine. They present the email as an official notification from NortonLifeLock, a real cybersecurity software company. Norton must be reading my columns because they almost sound like me there but slightly less handsome.The NortonLifeLock subscription renewal scam is an email scam in which cybercriminals send a fake notification email to recipients about the renewal of an antivirus system. “They hope that you are too distracted by all the activity to identify their tricks.”
“Scammers take advantage of the busiest times of the year, including holidays, when email inboxes are full of promotions, receipts, and other content,” the notice reads. Upon calling the number, it came up as Hawaii and immediately disconnected.Īfter doing a quick Google search, it turned out that Norton itself issued a warning about this scam. It definitely doesn’t look like something Norton would send out. There is also a random period that is also underlined. For example, the contact number is in large blue font on an underline connected to tiny red letters calling it a customer support helpline.
The invoice itself looks somewhat official at first, but after skimming it, there are some strange markings and design flaws. That’s a number that would make me fall right out of my desk chair. CHICO - This week a local resident reached out to us about someone pretending to be Norton, the anti-virus company, with an invoice for $382.99.
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